Wording and labels didn’t quite meet expectations
I went into the training and onboarding with WFHI expecting clear, straightforward instructions and labels that would make the software easy to navigate. However, I found that some of the wording in the modules and the labels inside the database and calling tools were confusing, not always reflecting what I anticipated. This caused some uncertainty about the next steps during the onboarding flow and in the use of the dialer. While the automatic updates occasionally improved wording and fixed some issues, the inconsistency remained throughout. I appreciated that the telephonic support was available to help clarify things, though I wished the initial training content had been more aligned with what was actually needed day to day. The payment and invoicing process did meet expectations for clarity, but the learning curve introduced by unclear labels was somewhat frustrating. In conclusion, the wording and interface could definitely be improved to better match user expectations and reduce confusion for newcomers.