Won't try WFHI again due to poor handling when things failed
I had expected a smoother sales and pre-purchase experience when opting for WFHI's software and training. The sign-up process appeared straightforward online, promising clear invoicing and easy payments. However, when some technical issues cropped up during initial setup, I found the support significantly lacking. Unlike what I anticipated, the telephonic assistance was slow and sometimes unresponsive, leaving me frustrated during critical moments. The dialer and calling tools, which I thought would integrate seamlessly into my workflow, failed intermittently without timely resolution. Automatic updates did not help; in fact, they occasionally introduced further glitches, complicating my use of the database features and remote workflow processes. Compared to other services I have tried before, the level of support here did not meet my needs or expectations. The onboarding and training felt rushed and under-explained, leaving me largely on my own to figure things out. Payment and invoicing, which I hoped would be transparent, were confusing due to poorly communicated details. Given these issues, I wouldn’t choose to use WFHI’s software again because the difficulties and lack of effective help outweighed the benefits. I had prepared for some self-driven work, but the poor handling of problems made the experience disappointing enough to discourage me from repeating it.