Won't try this again, no confidence left
I tried using WFHI’s telephonic support to help me with ongoing issues connecting the dialer to my database because I needed to get my remote workflow running quickly. Unfortunately, I was left feeling quite frustrated by the end of the process. The support team was patient but the answers I got felt repetitive and often didn’t address my specific problems clearly, which meant I repeatedly had to explain the same details over multiple calls. This repetition dragged out the resolution time excessively. The updates that came automatically sometimes introduced new glitches, which made the situation worse. Also, the sign-up and payment portion was one of the few parts that ran smoothly; invoices were clear and timely, so at least I didn’t have difficulties there. Despite alerting the support repeatedly about these issues, there was little progress. Because of this experience, I don’t feel confident this service would work smoothly for me if I tried again. I wanted a simple reliable system and prompt effective help but unfortunately I found neither. The training and onboarding didn’t prepare me for what turned out to be a much rougher process. Given the delays and lack of clear solutions in support calls, I will be looking elsewhere rather than returning to try and manage this again.