Won't try onboarding again after this experience
I had expected the training and onboarding to guide me patiently through any issues, but what happened was quite different. When things went wrong, the process felt clunky and support responses were slow, unlike what I had hoped for. For example, the dialer stopped working properly mid-way, and rather than quick resolutions, I ended up trying multiple times myself with minimal guidance. The videos and training materials seemed generic and didn’t really cover troubleshooting in depth, which was disappointing. I thought I would get more hands-on assistance, but that wasn’t the case, making me feel stuck more than helped. Comparing this with other software experiences, I found this onboarding less supportive and more frustrating. Because of all this, I definitely would not want to go through their training and onboarding again anytime soon.