Won’t say it was easy; will need help again next time
The training and onboarding process felt somewhat overwhelming to me, to be honest. While I was able to get through the basics, I doubt I would manage all the intricate details again without some guidance. The software itself is powerful but not very intuitive, which means I often found myself stuck and having to rely on notes or calling support. The initial setup was not straightforward, and while some aspects like the database feature worked fine, the dialer caused some frustration because the instructions weren't very clear. Support was helpful when I contacted them, but I don't think I'd feel fully confident using everything independently next time around. I appreciate that some parts of the training managed to set a foundation, but overall, I would expect to need assistance again when I next engage with the platform. It’s not exactly user-friendly for someone who’s not very tech-savvy, so for peace of mind, having backup support is essential even after going through the onboarding.