Won't rush back to you for support
You need to rethink your support strategy. When I tried contacting your team for help with the dialing tools and database features, I didn't get the response I expected. Calls went unanswered for long periods, and when someone did pick up, the guidance was minimal and not very helpful. This left me trying to figure things out on my own, which was frustrating given I paid for training sessions that didn’t cover these issues well. The automatic updates changed things without prior notice and made using the software harder for some tasks. Onboarding was slow because of this and not focused enough on real problems we faced daily in running workflows from home. Your support hours also felt mismatched with what I needed. Overall, I’m not sure I would sign up again if the communication stays this patchy. Telephonic support may be available, but it does not feel reliable or experienced as it should. I expected far better considering I was promised thorough assistance.