Won't repeat this experience based on my expectations
Before starting with the software and training, I had certain expectations about the kind of support and communication I would receive. Unfortunately, the actual experience did not match those expectations. I found the responses from the support team to be less frequent and not as timely as I had hoped. Calls would sometimes go unanswered or be delayed, which made resolving issues a frustrating process. While the software itself had the features I needed, the onboarding process felt slow and somewhat disorganized from my perspective. Training materials were helpful to an extent but did not cover every detail I anticipated, leaving me uncertain at times. The invoicing and payment processes were standard but did not make up for my disappointment in the overall assistance. Based on this experience, I would not choose to go through this process again, as the help available did not meet my needs and caused more stress than ease.