Won't go through onboarding again
I tried to follow the WFHI training and onboarding process but found it too complicated. The instructions were hard to understand and I kept getting stuck. Even after multiple calls to support, I did not feel confident using the dialer and the database feature properly. Automatic updates came through but didn't help much with clarity. The invoicing and payment process was fine but that alone does not make up for the struggles. Given this experience, I would not want to go through onboarding with WFHI again because it required too much help and I still feel unprepared. The training needs to be better organized and easier to follow for people who do not have experience with this kind of software. Without that, it is frustrating and not worth repeating in my opinion.