Won’t do this again as support hours just don’t fit my schedule
Honestly, I can’t recommend going through the support process again because the timing just didn’t work for me at all. Their telephonic support was only available during hours when I’m usually busy with my actual work or personal commitments, so whenever I tried to call or get help, I had to push back important tasks or wait until much later. I even tried reaching out at some different times, hoping for any flexibility, but that wasn’t in place. This put a lot of strain on my attempts to get past onboarding issues and figure out the database functions. Since the support calls were so rigidly timed, I couldn’t get answers quickly or when it truly suited me. That led to delays in setting up the calling tools and software access. Overall, the mismatch between my working hours and the support schedule felt like a major barrier. I didn’t feel supported in a way that respected how I actually work each day. Because of this, I don’t think I’ll be going through this process again or recommending it if flexible support timing is a priority for anyone else either.