Won't do the onboarding again
I had high hopes for the onboarding and training, but honestly it felt like a lot was left for me to figure out by myself. The software's interface was not as intuitive as I expected, so I spent many hours just trying to understand the basics without much guidance. The training modules seemed rather generic and didn't address the specific issues I faced when setting up my workflows. I also found that the onboarding process didn't cover important details like how to properly utilize the dialer or how to manage the database efficiently, which led me to search for answers outside the provided materials. Automatic updates were happening, but they often broke parts of the system without any forewarning, and the telephonic support was slow to respond during my attempts to get help. The sign-up and payment system was simple enough, but that was the only smooth part. Overall, I was left frustrated and disappointed that I had to do the bulk of the work by myself without proper support. Because of these issues and the stress involved, I definitely would not choose to go through this onboarding process again. It was a challenging experience with more problems than solutions, and I didn't feel like the training matched the promises made before signing up. Hopefully, improvements are made in the future so others don’t have to struggle like I did.