Won't do it again unless support improves
By the time my interaction with the telephonic support ended, I didn’t feel any more confident about using the software than when I started. The calls were polite, but I found the explanations overly technical and sometimes unclear, which didn’t help me grasp the problem or solution fully. I also noticed delays in receiving follow-up messages, so I was left waiting without knowing the next steps. The database feature seemed fine technically, but my lack of confidence grew from not having clear communication that reassured me. While the invoicing and payment process went smoothly, the experience left me uncertain about relying on support if more complex issues arise. Overall, I’m hesitant to engage again without improvements in the way support communicates and clarifies. I expected a bit more guidance that would leave me feeling prepared rather than still confused after discussing my challenges.