Won't do it again, support explanations were unclear
I was really hoping the onboarding process would be smooth, but right from the start the explanations given during the training sessions were confusing. When I reached out for telephonic support about the call dialer setup, it felt like I was going around in circles — nobody explained things clearly and I kept getting contradictory information. This really slowed me down because I had to spend extra time figuring out the database features and how to manage updates manually since automation wasn’t clearly outlined. The invoice and payment process was also patchy; I was unsure if my purchase was confirmed or not for some time due to unclear communication. Overall, I felt quite lost trying to navigate the software especially as the calling tools behaved inconsistently across different days, sometimes freezing unexpectedly. I don’t think I would do this again without better support and clearer training. Having proper walkthroughs and straightforward answers would have saved a lot of frustration.