Won’t choose this service again based on sales interaction
From the outset, I did not feel confident about the sales process here. While the representatives promised quick responses and smooth onboarding, my experience was quite the opposite. The communication during pre-purchase was unclear and often delayed, leaving me uncertain about important software features and pricing. The sign-up procedure felt cumbersome, and I did not get a clear explanation about invoicing cycles or payment methods. Despite multiple follow-ups, the information provided was inconsistent. Ultimately, this lack of clarity made me doubt whether the software and associated services would truly meet my needs. Given this experience, I would hesitate to engage with this provider again. It felt like there was no genuine effort to build confidence or trust during the sales process, which is critical before committing to any software solution. To improve, clearer communication and a more trustworthy approach are essential.