Won't be using it again based on the support experience
Honestly, the telephonic support was quite frustrating when I compared it to other services I've used before. I kept hoping that calling for help would be straightforward and that agents would quickly understand my issues. But instead, it felt like I was talking in circles — getting transferred multiple times without clear resolutions. The wait times made it worse. I even tried the chat feature but didn’t get any better answers. It's odd because you’re paying for support, yet it doesn’t seem like they are really geared up to help efficiently. To be fair, I was told that the automatic software updates are supposed to improve things, but I haven't noticed the benefits because I’m stuck trying to figure out basic issues. When I think back to other customer service experiences, this one pales in comparison and doesn't inspire confidence. Because of this, I can say with certainty that I won't be signing up or renewing with this provider again. It’s just not worth the hassle given how little help I got when I really needed it, and that’s the main thing I keep circling back to when I think about the whole experience.