Woh moment jab samajh aaya ki ongoing support bhi chahiye
Maine initially socha tha ki setup ek baar khatam, aur phir kaafi smooth chalega. Par jab training aur dialer ko use karte waqt issues aaye, tab samajh aaya ki ongoing support bhi equally important hai. Setup mein kuch cheezein one-off thi, jaise ki initial configuration of database and sign-up process, jo ki kaafi straightforward thi. Lekin jab software automatic updates laata hai, toh mujhe thoda adjustment karna padta hai, aur usmein support team ki baat samajh nahi aayi kabhi kabhi. Matlab, startup mein basic setup jaldi hua par phir bhi kuch chhote problems baar-baar aaye jo ongoing support se better hote. Jo telephonic support tha woh madadgar toh tha, par kabhi kabhi lagta tha bhoojh zyada hoti thi wahan. Payment process aur invoicing thik thi, koi jhanjhat nahi hua. Overall, main kehna chahunga ki software accha hai, par support ki zaroorat ongoing basis pe bhi mehsoos hui, aur woh moment samajh mein tab aaya jab repeated queries ke liye support ko call kiya.