Wish they just explained the pre-purchase process better
Honestly, I had to figure out a lot on my own before buying the software. The information provided was quite limited and I kept wondering about details like what features actually came with the standard training versus paid upgrades. The sales communication didn’t clarify these points upfront, which meant I spent more time researching than I wanted. Maybe they expect everyone to already know something about remote workflow tools? I appreciate that once I started, the sign-up and payment steps were fairly smooth, but it should not be such a guessing game before getting started. If they had given me a clearer overview, I would’ve made my decision much faster. This isn’t the first time I’m explaining this process to others either, so I’m tired of repeating myself. Overall, it works well but they really need to add more upfront clarity.