Wish support was better but not completely useless
I expected the support services to be more proactive and responsive based on what was advertised. Instead, the communication was slow and often felt generic rather than tailored to my issues. When I called on multiple occasions after the initial onboarding, the answers lacked depth, leaving me to figure out key features like the calling dialer and database integration mostly by myself. That said, I will say that the basic onboarding flow was clear and made signing up and setting up the software itself straightforward enough. Billing and invoicing functions worked as expected without much hassle. Even though the automatic updates occasionally disrupted my workflow, I appreciated that they kept the software up to date without manual intervention. Unfortunately, the support did not live up to what I'd hoped for ongoing assistance beyond the early stages. I'd likely tell a friend the platform is decent for self-starters who can manage without much hand-holding, but less suited if you want quick and effective telephonic support for day-to-day questions after your first session.