Will use again despite pre-purchase hiccups
The pre-purchase phase was more troublesome than I expected. There were a few setbacks during the sales communication, including delays in getting basic questions answered. However, once I moved past that, the onboarding process felt simpler and smoother by comparison. They handled the initial glitches reasonably well and didn’t ignore my concerns, which I appreciate. That said, I have gone through this kind of issue before with other providers, so some of the bumps didn’t surprise me. Given that, I think I would probably do this again, but I’ll keep my expectations realistic and prepare for some back and forth along the way. Overall, the sales handling wasn’t perfect, but it was just enough to keep me interested in moving forward with their training and software tools.