Will probably need help again, but not sure yet
I went through the WFHI training and onboarding recently, and my feeling about needing more help next time is a bit unclear. On one hand, the steps were mostly clear — they started with the basics of getting the software set up and introducing the database. But then, some parts, like using the dialer tools efficiently, didn’t seem fully explained or maybe I didn’t retain it well. The automatic updates ran quietly in the background which was nice, but I’m not 100% sure how to troubleshoot if something went wrong since that wasn’t really covered. Also, the payment and invoicing procedures were mentioned briefly but I’m not absolutely confident I’d handle a billing issue on my own. When I contacted support before, they were helpful, but I worry that if I needed assistance again, I’d have to rely on them too much. So, plain verdict is that while I managed okay this time, I might need more help next time around, but I’m still undecided about how much that help would be.