Will Not Be Using It Again
I have been using the WFHI software and support services during the onboarding and training phases with the hope that the guidance would be clear and helpful, but unfortunately, my experience was quite frustrating. The telephonic support team was difficult to reach on multiple occasions, and when I managed to connect, the assistance was often vague and did not address the specific issues I was facing with the calling tools and dialer. Automatic updates seemed to disrupt my workflow instead of improving it, which left me confused and delayed in completing assigned steps. The database feature, which was one of the reasons I signed up, seemed clunky and unintuitive, making it hard for me to manage my remote workflows effectively. Invoicing and payment processes did not flow smoothly either, with delays in receiving invoices and unclear billing questions. At this point, I am not confident that I would need or want help from WFHI again since I did not find their communication clear or support reliable enough to continue. Overall, I regret the time invested and feel overwhelmed rather than supported by the tools and services.