will need help again, one thing wasn’t quite clear
Hey, I just finished my initial walkthrough with the sales and pre-purchase process, and honestly, it went mostly smooth. Signing up and setting expectations over the phone was almost effortless, and I quickly got access to the dashboard to try out the software myself. The invoicing and payment explanation was mostly fine, but one part about the recurring charges wasn’t immediately clear to me. So yeah, I’m pretty sure I’ll need to call support again the next time I go through the billing or upgrade steps just to double check everything. Their team was friendly and helpful last time, so it won’t be a problem, but it stood out because I prefer to handle as much as I can on my own. Everything else like the dialer, call tools, and database synced well and I was able to test them without stress or delay. The automatic updates also seemed to work fine, which is good. Overall, it was a decent start, and I’m comfortable that any minor questions I have will be sorted quickly whenever I need more help from the support staff.