Will likely use support again next time
After signing up with WFHI software and going through their onboarding, I found the sales process straightforward. The sign-up was clear, and invoices arrived promptly through email, making payment easy. The onboarding flow introduced me to the calling tools and dialer that I would be using for remote workflows. I appreciated the database feature that kept contact info organized. I did run into a small issue around automatic updates; one update temporarily disrupted the call routing, which was inconvenient, though it was resolved quickly. The telephonic support was somewhat helpful; wait times were tolerable but the reps repeated certain troubleshooting steps I'd already done, which was slightly frustrating. Still, the overall process was effective enough that if I need help again next time, I will reach out without hesitation. I liked how the support hours matched reasonably with my schedule, plus the online training helped me get started faster than expected. My main reservation is that the dialer interface could be more intuitive during calls to reduce minor operational inefficiencies. All in all, the experience was positive and I would consider continuing to rely on their software and assistance in the future.