Will likely seek help again but found support straightforward
During my time using WFHI, I found the telephonic support to be straightforward when I needed assistance. The team could answer questions about the dialer and database features clearly. I was able to resolve a couple of issues without unnecessary back-and-forth. The communication was to the point and no surprises came up during calls. I'm aware the software can have complexities given its remote workflow focus, so I anticipate needing help again in the future. Though nothing stood out as problematic, the training provided before starting was sufficient to handle basic navigation and use of automatic updates. Sign-up and payment processes were handled smoothly, and invoices were received without delays or errors. The calling tools worked as described after initial setup. Overall, I am satisfied that if I encounter further issues, the support system should be adequate. My experience doesn't suggest any major obstacles or frustrations that would prevent me from working with WFHI again if the need arises.