Will likely ask for help again

The sales process was what you'd expect: clear pricing and upfront about features. I’ve been through similar software before and this one was no different in approach. The onboarding materials gave me enough info to get started without too much hand-holding. However, I do anticipate needing some assistance breaking down the more advanced features next time I set up a new workflow. It’s not complicated per se, but a bit technical for someone outside IT. So my verdict is straightforward — I will use it again but also plan on calling support once more to clarify things. At least they seem prepared to assist when needed.