Will I do it again? Mixed feelings.
The whole thing started okay but then I found myself repeating some steps unnecessarily. For example, during the onboarding flow, I expected the dialer to sync quickly with the database, but it lagged sometimes, which caused delays. Calling tools worked decently once set up, but the automated updates sometimes seemed to reset a few preferences, so I needed to adjust settings multiple times. The sign-up process itself was straightforward, with clear invoicing and payment steps. Support did respond when I called, but I was put on hold more than once, which wasted time. I can't say this was totally smooth, but it wasn’t a total mess either. The training content was okay, giving a decent overview, but there were parts that felt repetitive and could have been shortened. Overall, the software sometimes worked well for me, but at other times, I encountered frustrating waiting or repetition that slowed down my workflow. Because of this, I’m uncertain if I would commit to using it long term or for another project. It's enough for a 3-star experience, but not made me enthusiastic to go through all that again soon.