Will consider again despite mixed support experience
I found the support staff responses to be a mixed bag during my time using the WFHI software. On the positive side, when I reached out regarding some setup challenges, the telephonic assistance was prompt and the person I spoke with made an effort to clarify the steps involved. However, in some cases, the solutions offered felt generic and not tailored to the specific issues I was facing, which led to some confusion about what to do next. I appreciated that the updates to the software arrived automatically and without hassle, though, which helped avoid technical disruptions. The onboarding training offered useful guidance, but I wish there had been more real-time interactive opportunities to ask questions. Overall, while there were moments of helpful communication, the lack of consistent detailed guidance left me somewhat uncertain. Despite these ups and downs, I believe the foundational features of the software are worth it, so I would consider purchasing a WFHI product again but would hope for better clarity and responsiveness in support going forward.