Why did it take so long to figure things out?
I tried to navigate the sales and pre-purchase stages but honestly, it felt like I was left mostly on my own. Signing up wasn’t as intuitive as I had hoped; the invoices arrived but I couldn’t fully grasp the billing cycle without digging through support documentation myself. When I started using the dialer and the database features, the training didn’t prepare me enough because many details were explained vaguely. I had to spend extra time learning the software through trial and error and calling up support didn’t always give me clear answers. The automatic updates sometimes changed how things worked without warning, which caused confusion. I expected a smoother onboarding and more proactive guidance, but I ended up spending a frustrating amount of time trying to work things out myself. It wasn’t a good experience for me.