whole thing felt confusing and incomplete honestly
The sales and pre-purchase experience felt pretty frustrating from start to finish. There was a lot of information thrown at me but it wasn’t really clear how things were going to work or what I was committing to, and honestly it left me needing to ask for help multiple times. The onboarding and training seemed complicated and I never felt fully confident that I’d set up the software correctly. The dialer and database features were inconsistent at times, which made getting started all the more confusing. Payment and invoicing felt muddled too, and at one point I even questioned if I was paying for something I wasn’t using properly. Worst part is, I don’t expect this to get easier next time because the whole thing lacked clarity and proper guidance upfront. Support responses were slow or vague, so I don’t feel like I’d get much better help if I went through the process again. To sum it up, the whole experience was confusing and incomplete, and I wasn’t impressed overall.