Whole process felt confusing and poorly labelled
The entire sales and pre-purchase experience left me feeling very frustrated because the wording and labels used throughout the process did not make sense to me at all. From the start, the sign-up steps were not clearly explained and the documentation seemed to mix up terms related to invoicing and payment options. It was difficult to figure out what was expected at each stage, with some pages containing vague descriptions that did not match the actual functionality. Moreover, the database and calling tools sections had poorly labelled menus which only added to my confusion rather than providing clarity. Even when I tried to seek help via the telephonic support, I found it hard to communicate my issues effectively because of mismatched terminology. Overall, the whole thing felt like a jumble of unclear messages causing unnecessary delays and uncertainty throughout the process.