Who this system is good for, and who might struggle
I found the support and communication aspects of the software to be a mixed experience. On the one hand, the telephonic support was quite responsive during my queries about the call dialer and the database feature, which helped me clear up a few doubts quickly. On the other hand, finding detailed answers about the automatic updates in the help section was trickier and required a bit of digging around that felt cumbersome. The onboarding flow was relatively straightforward, but it was not instantly intuitive, so you might need some patience and basic tech familiarity. This software would probably suit someone comfortable with remote workflows who doesn’t mind asking for help when needed. However, if you want everything laid out in one place and easily searchable, you might find this a bit frustrating. I ended up feeling mostly neutral because some interactions were smooth, but others could use improvement to better guide the user consistently.