who might find this useful and who might not
So I was kind of going back and forth with the signup and salespeople during the pre-purchase phase and it felt like there was a fair bit of waiting around for responses that could have been quicker. It wasn't like every step was annoying or slow, but sometimes it felt like I was repeating the same info more than necessary which got a bit tiring. Despite that, when the onboarding finally started, the flow seemed pretty well laid out for getting up to speed with the software. What worked well was the training videos and the calls to explain the features which helped me understand what the product was aiming to do. On the downside, the waiting time between sessions was longer than I liked and some of the info was definitely reiterated. This kind of thing might not suit someone who needs faster paced progress or fewer touchpoints. If you're comfortable with more back-and-forth and catching parts of the material in increments, it could be alright. The database setup was manageable and the dialer performed okay during my trial period, but the pacing of the onboarding felt a bit too relaxed. Overall, it didn't feel rushed but also not very efficient for people in a hurry. So really, this is better suited to those who like a slower, stepwise approach than to someone who wants to wrap it all up quickly.