Where it just didn’t click with me
I've been using several tools over time to see if they fit well with remote workflows, and I approached this one with an open mind. The sales process promised clear guidance and good support, which was partly true. The initial demo felt informative, but as I dug deeper into actual usage, the confidence I expected didn't quite develop. The software itself seemed fine in terms of functionality—database features worked and the dialer was responsive—but overall it didn't align well with my work methods. The onboarding process left me a bit unsure since it felt rushed and I was often left figuring out details on my own rather than being walked through. Payment and invoicing worked as expected, no issues there. Support was responsive though a bit generic in solutions, so it only partly addressed my concerns. I had hoped for a more intuitive experience that would make the whole setup clearer faster, but it didn’t fully happen. While some elements were okay, it failed to give me that positive click moment that says, yes, this will work. So, I remain uncertain about going further as it didn’t feel quite right for me.