When things went wrong, the moment it faltered
I signed up with reasonable expectations, hoping the onboarding flow would smoothly guide me. However, I hit a snag when the dialer didn’t connect as promised on the first try, which was frustrating. At the same time, I appreciated how the software’s database feature updated automatically without needing my intervention, saving me headache. Your telephonic support was helpful when I called, but it took a bit longer than expected getting through. The payment process was straightforward and invoicing was clear, so that part went smoothly. Overall, I felt the experience was mixed because while the software offered good features like the calling tools, the technical glitches during setup brought me down. I'm still figuring out some aspects on my own, but I recognize improvements are happening incrementally through updates. You could improve the initial onboarding and dialer reliability; that’s the moment it really didn’t click for me.