2 out of 52 of 5Verified customerSales and pre-purchase
When things went wrong, sales didn’t fix it
From the start, I had some trouble with getting a clear idea of what the software included before purchase. Things became confusing during sign-up when information wasn’t matching what was told to me initially. I tried reaching out for help, but the sales team was slow to respond and didn’t offer clear guidance when processes got stuck. It didn’t click at any point that my concerns were understood or would be addressed quickly. The billing did work okay after it was set up, so I’ll give credit there. But the pre-purchase communication and handling of issues could have been much better.