When things finally clicked, and then again they didn't
Getting started with the WFHI software was a bit of a mixed bag for me. At first, the onboarding process felt slow, and there were moments when I wondered if I was missing something obvious. I had to go over some of the steps multiple times before the interface became familiar enough to make calls using the dialer tool confidently. The telephonic support was patient but seemed stretched thin, so responses took their time. However, once I got the calling database set up and grasped how the automatic updates adjusted the software, things started to make sense and flow more naturally. That moment where the pieces fit was quite satisfying, though the wait and initial confusion left me a bit weary. I appreciate that they keep updating features without disrupting the workflow, but streamlining the initial setup communication would have made a big difference.