When the training just didn’t click
I started the onboarding and training with high hopes, but honestly, by the time I reached the module on the dialer tool, I was struggling to feel confident. The sessions were detailed, and the trainers were patient, which I appreciated. Still, the material often assumed a level of prior tech savvy that I didn’t have, making some steps feel overwhelming. I tried revisiting the video tutorials and FAQs, but they didn’t fully address my confusion around the database integration with calling workflows. There was a brief moment when it seemed like it might come together – the automatic updates had been successful and seemed to improve the interface slightly, so I thought maybe I was close to figuring it out. But when I tried to use the calling tools with real data from the database, I hit new snags that made me doubt if this was right for me. The telephonic support was polite but quite generic in their help, which didn’t build my confidence. The invoicing process was simple enough and the sign-up went smoothly, but the training itself didn’t translate into me feeling ready. I’m left with a mix of frustration and a tiny hope this might improve if I keep at it, though I’m not sure when that will happen.