When the support line rang and then fizzled
Switching from what I'd used before, I thought WFHI's telephonic support might match or better it, but oh, it was a mix. At first, the person on the line really seemed to get my confusion around accessing the dialer features, and that moment I felt relief — finally, some clarity. The explanations were friendly and pretty down-to-earth, which helped since I wasn’t totally versed in the software yet. But then, when I asked about how often the automatic updates happen and if they’d disrupt ongoing calls, the answers got fuzzy. It felt like they didn’t have a ready reply, which was frustrating because I wanted to avoid surprises during busy workdays. Compared to the very direct approach from the previous helpdesk I’d used, this was uneven. Overall, the onboarding via training was okay, and signing up went smoothly. The invoice arrived quickly, simple to understand too. So it’s a give-and-take — great on some points but lacking follow-through on others. Makes me wonder if different days or agents vary widely in how much they know or can help out. I guess if you don’t mind some inconsistencies, WFHI’s kind of fine, not perfect though.