When the support finally clicked—it was late
I had been struggling with WFHI's support communication during my initial weeks. At first, I found the response times slow and unclear, making it frustrating to solve even simple issues about database integration. The calling tools had some glitches which I reported but the feedback loop was sluggish. However, there was a moment when I called again regarding the dialer setup, and for the first time, the person on the line understood exactly what I was referring to. That was a relief, because until then, I felt like I was going in circles. It was that call where it finally clicked—clear advice, leading me through the right steps. Yet, by the time this happened, I had wasted quite a bit of time trying to get things sorted out. The telephonic support had warmth when it finally worked, but the overall lack of initial responsiveness was a letdown. While I appreciate their efforts once aligned, the process to get there could have been better organized.