When the support clicks, but most days it doesn't
I had high hopes for the telephonic support as part of the WFHI software package, expecting quick responses and helpful advice throughout my daily use. However, what I found was a mix of experiences where sometimes the team was responsive, but more often the help was delayed or unclear. It really became apparent midweek when I had repeated issues with the database feature; I was expecting swift troubleshooting but often had to explain my problem multiple times without resolution. That was frustrating because I thought the support would be more consistent after onboarding. On the other hand, I have to admit that the automatic updates are seamless and did improve some features without interrupting my workflow. Overall, though, the promise of smooth daily support wasn’t fully met in my experience, leading me to rate it lower than I might have initially. I appreciated the automatic updates working reliably, but the inconsistent communication meant it couldn’t quite fulfill what I was expecting day-to-day.