When the sales pitch and reality didn’t quite align
Before I signed up, I had clear expectations about what WFHI’s service would offer, based on their communication and website. I thought the onboarding and setup would be more automated and simple. However, once I got in, the process demanded more manual effort on my part than I had imagined. The training was detailed but sometimes felt a bit scattered, and the dialer tool took a few attempts before it was running smoothly. On the positive side, the database integration did work quite well, matching the workflow I hoped for. The moment it clicked for me was after a couple of days when the automatic updates fixed some issues I was struggling with, making the calling tools much easier to use. So, the experience was a mixed bag overall — some expectations met, others requiring more patience than anticipated, but eventually manageable and somewhat rewarding.