when the process didn’t quite click at first
I have mixed feelings about the sales and pre-purchase steps with wfhi. On one hand, the process seemed designed to guide me clearly, with logical steps laid out from sign-up to initiating training. On the other, some parts felt out of sync, like I wasn’t sure when exactly the software access would kick in relative to the training schedule. It wasn’t confusing, but it just didn’t quite click in a natural way initially. Once I got through it, the logical flow made sense and I appreciated how invoicing was handled neatly alongside the setup. The phone support was available but mostly to confirm details rather than walk through each phase. The real moment it clicked for me was after completing onboarding, realizing the order did eventually support a smoother start despite the initial hesitation. Overall, a decent balance but it could benefit from aligning certain steps more closely for first-time users.