When the pre-purchase bits finally clicked — or almost did
At first, the sales and pre-purchase process left me trying to figure things out on my own more than I expected. I mean, there was some info online, but it wasn’t always crystal clear how the software features would actually work day-to-day. I appreciated that some steps, like signing up and installing the dialer, were straightforward, so that part didn’t require much guesswork. The training materials were helpful too, especially once I took time to dig into them. But I wish the onboarding flow had been a bit clearer from the start because I kept wondering if I was missing something key, especially regarding updates and how the database feature fits in. The moment it somewhat clicked was when I realized the telephonic support line was available and actually responsive – that made the overall experience less frustrating. Still, the initial phases felt like a puzzle, with too many gaps between what was explained and what I had to figure out myself. So while one part was fine, a lot felt like trial and error before getting comfortable with the system.