when the payment confusion never cleared up
I honestly thought the billing process would be straightforward from the start but it just wasn’t. Signing up and entering payment details seemed okay initially but soon I ran into multiple unclear invoices. Calling support didn’t help much because I wasn’t confident in what I was being told, felt like they kept giving vague answers. Every month the invoice format changed slightly and automatic updates seemed to mess with how payments were supposed to be processed. It all felt very disorganized and that’s when it clicked that this just wasn’t going to work for me the way I expected. I felt frustrated not knowing exactly what was due when or why charges differed from what I thought. Overall, the lack of clear communication around billing and payment had me doubting if this software was reliable enough for my workflow. The sign-up and initial invoicing stage gave me hope but quickly gave way to uncertainty that never really got resolved.