When the onboarding process finally clicked
At first, the training and onboarding felt a bit bumpy. I remember struggling to get through the first few steps of setting up my workspace and understanding how to use the dialer effectively. The software sometimes behaved inconsistently day to day – some days calls connected smoothly via the dialer, other times the database syncing lagged, which was frustrating. However, after a week or so, there was a moment it clicked for me, partly because automatic updates seemed to improve stability, and partly due to getting more accustomed to the interface. They provided helpful training materials and the telephonic support became more responsive as time went on. Payment and invoicing were clear and didn’t add stress. Still, I feel the learning curve could be less steep if the onboarding flow was more intuitive and if the software behavior felt more reliable sooner. Overall, I’m somewhere in the middle – there’s value, but also some work left to be done.