At first, I was cautiously optimistic about the training and onboarding process. The step-by-step in

At first, I was cautiously optimistic about the training and onboarding process. The step-by-step in

At first, I was cautiously optimistic about the training and onboarding process. The step-by-step instructions seemed clear enough, and the video tutorials covered many basics. However, as I progressed deeper into setting up the dialing tools and exploring the database features, things started to get confusing. Several concepts were touched on but never fully explained, which left me stuck on key functionalities essential for my remote workflows. I tried reaching out to telephonic support, hoping they could clarify these confusing parts. Unfortunately, the responses were slow and often didn't address my specific issues. I understand that the automatic updates intended to improve the platform, but they sometimes disrupted what I had set up, further complicating my learning curve. The sign-up and payment process itself was straightforward, but it did little to ease my frustrations. Overall, I never reached that 'aha' moment where everything clicked, and that has made me question whether this product suits my needs.