I started the training with a bit of hope because the initial sign-up was straightforward. However,

I started the training with a bit of hope because the initial sign-up was straightforward. However,

I started the training with a bit of hope because the initial sign-up was straightforward. However, as the onboarding progressed, I found myself increasingly frustrated. The responses from support about setting up the software and understanding the dialer were slow and often vague. I reached out multiple times to clarify how to integrate the database feature into my workflow, but the explanations left me more confused. There was no clear path laid out for the hours I could dedicate to using these tools effectively. By the time I reached the telephonic support stage, I felt like I was repeating myself without much progress. The automatic updates didn't seem to make things easier either, as sometimes new features were added without any guidance on how to use them. Overall, I couldn’t get comfortable with the interface or the training steps, and the lack of prompt, helpful communication during onboarding just made things worse. It never really clicked for me, and I’m left quite disappointed with how things turned out.