When the onboarding finally made a bit of sense
I was hoping the training and onboarding would be straightforward, but honestly, I had to figure out a lot on my own. The initial sessions covered some basics, but many features weren't explained fully. It was only during the third day when I was experimenting with the calling tools that some parts clicked for me, especially how the dialer integrates with the database. The automatic updates didn’t disrupt my workflow, which I appreciated. However, I felt the onboarding flow lacked clarity, leading me to spend time troubleshooting without clear guidance. Telephonic support was somewhat helpful, but calls often felt repetitive. While I understand onboarding can be complex, I expected a smoother experience to get started with the software confidently.