I was going through the sign-up process and initially found some of the wording on the dashboard qui
I was going through the sign-up process and initially found some of the wording on the dashboard quite confusing. The phrases used for different features like the dialer and database didn’t quite click with me, so I had to pause and think a lot at first. However, once I completed the onboarding training, the terms started to make more sense. It helped that the automatic updates pushed small changes improving interface clarity without me needing to restart the software frequently. On the downside, some labels seemed overly technical for someone new to remote workflows, which caused a few moments of frustration. Overall, the experience was mixed because while the support telephonically was responsive when I called to clarify the meaning of terms, the waiting time on the line sometimes stretched longer than I expected. The invoicing and payment flow, however, was straightforward and clearly laid out. So in conclusion, the wording and labels weren’t perfect from the start but definitely got better after using the software alongside the training.