When the labels clicked, things just flowed better for me
You have put a lot of thought into the support and communication aspects, but I found some of the wording and labels inconsistent at first. It took me a bit of trial and error to understand what exactly certain terms meant within the software and training modules. Once I realized that the ‘dialer queue’ means a staged calling list and that ‘auto refresh’ applies to database updates, things clicked immediately. That moment of clarity made me appreciate your efforts in organizing the interface. However, this clarity didn’t come organically but only after I dug through help topics and tested features. You might want to revisit some of the label choices to make the learning curve less steep for new customers. Aside from that, your telephonic support was quite patient and helpful. Overall, once I rooted out the linguistic inconsistencies, the workflow felt considerably smoother and more intuitive.