When the flow finally made sense, I took notice
The sign-up and onboarding steps initially seemed a little scattered for me. At first, I was unsure where to start because some instructions jumped ahead before I had configured the basic database properly. However, once I reached the point where the dialer integration happened, it felt much clearer and more logically laid out. The order of updating the database and setting up calling tools came together at that stage, making the process fit my intended workflow better. I appreciated the automatic updates that happened without interrupting my work, but the initial steps could use better sequencing so they don't feel out of place. The telephonic support was accessible when I wanted to clarify setup questions, although sometimes the responses came after a short wait, which wasn’t ideal. Overall, the onboarding did the job but left a bit to improve in flow and clarity. I liked the invoicing and payment part since it was straightforward, but mixing configuration steps earlier might have helped avoid confusion from the start. I’m hopeful improvements will get rid of this disconnect to make it smoother from the very beginning.